Our year in reflection

Over the past year, one theme has resonated across our organisation: connection — to culture, to learning, to growth, and to each other. As we reflect, we celebrate the steps we have taken together toward bridging the gap between now and next.

All managers and staff were offered training on cultural awareness and to strengthen our commitment to a safe, respectful and inclusive workplace.

We are proud that our staff reflect the cultures and religions of the community we serve – including 7% of our team identifying as Aboriginal and/or Torres Strait Islander. 

Cultural Awareness: 
Through yarning circles, cultural awareness workshops with Koori Kulcha and Yarn Up and the introduction of new internal resources, our team deepened its understanding of First Nations cultures, stories, and strengths. These were not just training sessions; they were spaces for truth-telling, reflection, and meaningful change. Thank you to everyone who approached them with open hearts and minds. 

“I had no idea how much I didn’t know… these sessions really opened my eyes.” — Team member, March workshop

We proudly welcomed new team members who bring not only skill but lived experience, passion, and a deep commitment to justice.  

“I chose to work here because I wanted to be part of the change… and I saw in this team a place where that kind of work happens every day.”  

Representation matters — and it is making a real difference across our organisation. 

From building cultural capability to strengthening leadership and legal compliance, we continued investing in the growth of our people. 

Safe, respectful and inclusive workplace

Our team values are Respect, Teamwork, Accountability and Transparency.  To lean into these values and to broaden our mindset staff were offered the following education: 

• Leadership training
• Vicarious Trauma 
• Suicide Prevention, Mental Health
• First Aid
• Child Protection
• Trauma-Informed Practice
• Respect at Work 
• Psychosocial Hazards
• Discrimination and Equal Employment Opportunity (EEO).

Looking ahead, we will continue rolling out our wellbeing strategy, transforming focus group insights into actionable initiatives, delivering Crucial Conversations training across the organisation, strengthening leadership and cultural capability, and maintaining a strong focus on building a culture of safety, respect, and inclusion. 

“We don’t need to have all the answers. We just need to keep listening, learning, and showing up.” 

Juliane, HR Manager